Terms of Service

Last updated: October 1, 2023

1. User’s Acknowledgment and Acceptance of Terms

Bigger Impact Digital Growth Systems (“Us” or “We”) provides various  services such as Website Development, Memebrship Website Development and Wordpress hosting, maintenance and support service to you, the user, subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the “Terms of Use”), as well as any other written agreement between us and you. In addition, when using particular services or materials on this site, users shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms of Use. All such guidelines or rules are hereby incorporated by reference into these Terms of Use.

BY USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT WISH TO BE BOUND BY THE THESE TERMS OF USE, PLEASE EXIT THE SITE NOW. YOUR REMEDY FOR DISSATISFACTION WITH THIS SITE, OR ANY PRODUCTS, SERVICES, CONTENT, OR OTHER INFORMATION AVAILABLE ON OR THROUGH THIS SITE, IS TO STOP USING THE SITE AND/OR THOSE PARTICULAR PRODUCTS OR SERVICES. YOUR AGREEMENT WITH US REGARDING COMPLIANCE WITH THESE TERMS OF USE BECOMES EFFECTIVE IMMEDIATELY UPON COMMENCEMENT OF YOUR USE OF THIS SITE.

These Terms of Use are effective as of 06-01-2019. We expressly reserve the right to change these Terms of Use from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this site and these Terms of Use from time to time and to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgement of the modified Terms of Use and agreement to abide and be bound by the modified Terms of Use.

2. Description of Services

We make various services available on this site including, but not limited to, Wordpress hosting, maintenance and support service. You are responsible for providing, at your own expense, all equipment necessary to use the services, including a computer, modem, and Internet access (including payment of all fees associated with such access).

We reserve the sole right to either modify or discontinue the site, including any of the sites features, at any time with or without notice to you. We will not be liable to you or any third party should we exercise such right. Any new features that augment or enhance the then-current services on this site shall also be subject to these Terms of Use.

3. Third Party Sites and Information

This site may link you to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. These sites may contain information or material that some people may find inappropriate or offensive. These other sites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the site or party by us, or any warranty of any kind, either express or implied.

4. Intellectual Property Information

For purposes of these Terms of Use, “content” is defined as any information, data, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by users on our site. This includes message boards, chat, and other original content.

By accepting these Terms of Use, you acknowledge and agree that all content presented to you on this site is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is the sole property of Bigger Impact Digital Growth Systems and/or its Affiliates. You are only permitted to use the content as expressly authorized by us or the specific content provider. Except for a single copy made for personal use only, you may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this site in any form or by any means without prior written permission from us or the specific content provider, and you are solely responsible for obtaining permission before reusing any copyrighted material that is available on this site. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Neither we or our Affiliates warrant or represent that your use of materials displayed on, or obtained through, this site will not infringe the rights of third parties. See “Users Materials” below for a description of the procedures to be followed in the event that any party believes that content posted on this site infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party.

All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Bigger Impact Digital Growth Systems or its Affiliates. All other trademarks or service marks are property of their respective owners. Nothing in these Terms of Use grants you any right to use any trademark, service mark, logo, and/or the name of Bigger Impact Digital Growth Systems or its Affiliates.

5. Limitation of Liability

IN NO EVENT SHALL WE OR OUR AFFILIATES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE OR OF ANY WEB SITE REFERENCED OR LINKED TO FROM THIS SITE.

FURTHER, WE SHALL NOT BE LIABLE IN ANY WAY FOR THIRD PARTY GOODS AND SERVICES OFFERED THROUGH THIS SITE OR FOR ASSISTANCE IN CONDUCTING COMMERCIAL TRANSACTIONS THROUGH THIS SITE, INCLUDING WITHOUT LIMITATION THE PROCESSING OF ORDERS.

SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

6. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Province of British Columbia as well as the laws of Canada applicable therein.

7. Notices

All notices to a party shall be in writing and shall be made either via email or conventional mail. Notices to us must be sent to the attention of Customer Service at support@biggerimpact.tech, if by email, or at Bigger Impact Digital Growth Systems, 1643 Venables - Suite 210, Vancouver, BC V5L 2H1 Canada. if by conventional mail. Notices to you may be sent to the address supplied by you as part of your Registration Data. In addition, we may broadcast notices or messages through the site to inform you of changes to the site or other matters of importance, and such broadcasts shall constitute notice to you at the time of sending.

8. Working Hours

  • Our working hours are Monday - Friday 8 am – 5 pm, Pacific Standard Time.
  • Our business observes all British Columbia, Canada provincial statutory holidays. For a list of these holidays, please click here or by copying and pasting this URL:http://www.statutoryholidays.com/bc.php
  • We  do our very best to respond to client emails within 48 business hours.

9. Support Requests & Development Time

Support must be requested through our support team (support@biggerimpact.tech)  so that it can be categorized and responded to in a timely manner. You will be notified via email with information about our helpdesk upon registration and will also find a link to our helpdesk in your WordPress Dashboard. Support requests are subject to approval.

Acceptable support requests would include the following:

  • Theme/plugin troubleshooting
  • Site optimization inquiries (load time, caching, etc)
  • Plugin/code conflicts
  • Theme/plugin installation
  • Custom theme/plugin development
  • Site design

If you have questions regarding the nature of your support request please contact us at support@biggerimpact.tech for clarification.

10. Termination/Cancellation

You may cancel service at anytime by contacting us and requesting cancellation of services. Your service will cancel/terminate within 2 business days of notifying us.

11. Hourly Packages Expiration

All our hourly packages expire 12 months from the purchase date. Unused hours can roll over upon purchase of a new package within 12 months of the expiry date.

12. Refunds

We maintain a policy of no refunds. Due to the month-to-month, cancel anytime nature of this agreement we shall not be compelled to issue a refund, pro-rated or otherwise for any reason. We do reserve the right to issue a refund on a case-by-case basis at our sole discretion.

13. Miscellaneous

In any action to enforce these Terms of Use, the prevailing party will be entitled to costs and attorneys' fees. Any cause of action brought by you against us or our Affiliates must be instituted with one year after the cause of action arises or be deemed forever waived and barred.

You may not assign your rights and obligations under these Terms of Use to any party, and any purported attempt to do so will be null and void. We may free assign our rights and obligations under these Terms of Use.

You agree not to sell, resell, reproduce, duplicate, copy or use for any commercial purposes any portion of this site, or use of or access to this site.

In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of products and services available through our site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to, labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.

If any part of these Terms of Use is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

Any failure by us to enforce or exercise any provision of these Terms of Use or related rights shall not constitute a waiver of that right or provision.

23. Contact Information

Except as explicitly noted on this site, the services available through this site are offered by Bigger Impact Digital Growth Systems located at 1643 Venables - Suite 210, Vancouver, BC V5L 2H1 Canada. If you notice that any user is violating these Terms of Use, please contact us at support@biggerimpact.tech.

GOT QUESTIONS?

We've Got Answers

Do you offer 24/7 technical support?

Our support hours are 9 AM – 8 PM Eastern Time, Monday through Friday. Any support tickets submitted during off-hours are immediately attended to during our regular support hours.

What do you need in order to set up support on my site?

After you have selected and purchased your support plan, you can fill out a Contact Form so we can collect some details about your site. This helps us connect to your site in order to install our services offered (i.e., security monitoring, backups, and plugins). Our staff keeps these credentials private and will never share these details with anyone not associated with Spot On Digital Marketing.

I have a staging site and a production site. Can you support this?

Yes, weekly updates are performed on the production website under both the Standard Support and Professional Support plans. If you have a separate staging environment that you would like to test updates on, you will need to upgrade to our Enterprise Support plan.

Our Enterprise Support plan includes connecting your site to a repository and keeping you informed when the updates are ready for your review on staging before pushing them to production.

Does Bigger Impact Digital Growth Systems support WordPress Multisite?

We support WordPress Multisite and WordPress Multi-network. Due to the different use cases, database structure and plugin/theme variations, we will request information from you about your existing network so our is as informed as possible from day one regarding configurations that may be unique to your network.

What does Bigger Impact Digital Growth Systems do if my site has been hacked?

Bigger Impact Digital growth Systems continuously monitors customer sites using ongoing security scans by our partner, ManageWP. Common issues are also manually checked whenever relevant. Unfortunately, even with proactive monitoring, no one can catch every security issue. In the event a security issue does occur, our goal is to respond immediately within business hours. Valid security concerns are of the highest priority over any and all development work, company-wide.

What are the best ways to contact you for support?

We do everything we can to make it as easy as possible for you to get in touch with us for support. All of our support clients have a Spot On Digital Marketing Dashboard Widget installed, if you are an existing client, login to your WordPress site and visit the Spot On Digital Marketing tab in your Dashboard. From there, you can click the support ticket button for assistance. You can also send a direct email to us, anytime, to: support@biggerimpact.tech.

I need a full website design. Does Bigger Impact Digital Growth Systems do this?

Yes we do! We would be very happy to help design your website project; we've helped many of our clients with website design. Finding the right team to join you on your journey isn’t always easy, but certainly necessary. Spot On Digital Marketing takes pride in designing and developing WordPress for businesses and organizations large and small.

We don't just want to be your website vendor. We want to be your partner. We are the team that’s here to take your online vision to market. Read more about our Technical support and maintenance plans, and check out our most recent work.

We would love to hear about your idea, new project, or existing project. Get in touch with us today to get started!